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    Warranty and Return Policy

  • All products sold from our website have a one year warranty period unless otherwise stated. The products are brand new and are free from defects in material and quality.
  • 1. Unless otherwise specified, we warrant our products for 1 year from the date of original purchase under normal and non-commercial use. Replacement items, if issued, do not restart or in any way extend the warranty period.
  • 2. All items if returned for whatever reasons must be accompanied by a Return Merchandise Authorization (RMA) Number, which is to be issued upon request through server@au-batteries.com or filling out the Application. Items returned without RMA# will delay the process or be ignored.
  • 3. This warranty does not extend to devices, such as computers or cameras that are powered by our battery packs. We shall not be held responsible for the improper use of our product(s).
  • 4. We accepts returns on merchandise within 30 days from the purchase date. Original shipping charges are not refunded on returned items unless there was an error on our part. Customers are responsible for all shipping charges back to us on returned items. Returns within 30 days from purchase date can be for repair, exchange, refund at our discretion. After thirty (30) days and up to one (1) year of purchase, we will, subject to inspection, repair the defective battery pack or replace it with a new or reconditioned unit.
  • 5. If expedited services are used for original delivery, we will procure the desired service from UPS on your behalf. In the event of a refund, the shipping fee is not refundable under any circumstances except if the order is cancelled before shipping.
  • 6.Please ensure that returned items are the ones that you purchased from us. We are not responsible for any item sent to us that is not our product.
  • 7.For battery pack or battery related products, cell capacity depletion over time under regular use is normal, and is not an indication of defect. A battery pack that retains eighty percent (80%) of its original capacity after twelve months is considered normal. For battery pack or battery related products, warranty is void if the battery pack has been improperly charged, installed or misused in any way, or if the label and/or bar coded warranty label has been removed or tampered with.
  • 8.DEFECTIVE returns can be returned to us within 30 days from the purchase date, at our discretion for: refund, replacement, exchange or repair. NON-DEFECTIVE returns can be accepted by us within 30 days from the purchase date, at our discretion for: partial refund, exchange. All NON-DEFECTIVE returns are subject to a 15 percent restocking fee.

  • Return Merchandise Authorization (RMA) Procedures
  • 1. Obtain a Return Merchandise Authorization (RMA) number: All returns must have a RMA for processing. Please e-mail us at server@au-batteries.com to obtain approval as well as the RMA. RMA are only valid for thirty (30) days (postmarked by or carrier posted by the 30th day.
  • 2. Include RMA on the outside of the package: It should be clearly displayed on the return-shipping label of the package. Packages without a RMA will not be accepted.
  • 3. Shipped within thirty (30) days: Products must be returned within thirty (30) days after the issuance of the RMA. Packages received after the 30th day will not be accepted and will be returned to the customer.
  • 4. Repack in original packaging: Enclosed everything originally received, including all manuals and related materials. Place the packaged product in a protective outer box. We must receive all original products in order to process your return or exchange. We strongly recommend you use a carrier that can provide you with proof of delivery for your protection. We are not responsible for products that are damaged due to poor packaging, defaced packaging, or lost shipments.
  • 5. In returning products to us, customer must pay the return freight. Return packages by C.O.D will not be accepted.

  • General Ordering Policy
  • Your receipt of an order confirmation from us does not signify our acceptance of your order. We reserve the right to accept or decline your order at any time after receipt of your order for any reason. If your credit card has already been charged for the purchase and your order is canceled, we shall immediately issue a credit for the amount charged to the credit card used for the order. Certain orders placed must obtain our pre-approval with an acceptable method of payment, as established by our billing department. We may require additional verifications or information before processing and shipping any orders.

Any Battery or accessory you purchase from our website is guaranteed:
  • 1-Year Warranty, 30 days money back.
  • A competitive price is our principle.
  • All batteries are made with the high quality cells.
  • 100% brand new and original manufacturer compatible.
  • Engineered and rigorously tested for voltage, capacity, compatibility and safety.
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